Effective Date: 25th Nov 2024
At Nursteed Electrical, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.
Who We Are
Nursteed Electrical (“we,” “us,” “our”) provides professional electrical services in Bath, Bristol, and surrounding areas. We are the data controller of your personal information.
For questions about this policy or to exercise your rights, you can contact us at:
Email: Info@nursteed.com
Phone: 01225 595581
Address: 12 Dymott Square, Hilperton, Trowbridge, BA14 7RW
What Information We Collect
We may collect the following personal data:
- Contact Information: Name, email address, phone number, and address.
- Payment Information: Details necessary for processing payments (e.g., bank details).
- Communication Details: Information provided through emails, phone calls, or messages.
- Service Information: Details about the electrical work requested or performed.
- Technical Data: IP addresses, browser type, and cookies when you use our website.
How We Use Your Information
We use your personal data for the following purposes:
- Providing Services: To fulfil our contracts with you, including scheduling, completing, and invoicing for electrical work.
- Communication: To respond to enquiries, provide updates, and handle customer support.
- Marketing: To send you promotional materials, if you have consented to receive them.
- Legal Obligations: To comply with applicable laws and regulations.
- Improving Our Services: To analyse trends and improve our offerings and website.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: When processing is required to provide services you request.
- Legitimate Interests: For purposes such as improving our services or marketing (where consent is not required).
- Consent: For marketing communications, when you have explicitly agreed to receive them.
- Legal Compliance: When required to comply with legal or regulatory obligations.
How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share it with:
- Service Providers: For tasks such as payment processing or website hosting.
- Regulatory Authorities: To comply with legal requirements.
- Other Third Parties: If required by law or in connection with legal proceedings.
How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your personal data, including encryption, secure servers, and restricted access.
How Long We Keep Your Information
We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law.
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Correct inaccurate or incomplete information.
- Deletion: Request the deletion of your data under certain circumstances.
- Restriction: Limit how we process your data.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Data Portability: Request to transfer your data to another service provider.
To exercise your rights, contact us using the details above.
Cookies and Tracking
Our website uses cookies to improve user experience and analyse traffic. For detailed information, please see our Cookie Policy.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.
Contact Us
If you have any questions or concerns about this privacy policy or your personal data, please contact us at:
Nursteed Electrical
Email: info@nursteed.com
Phone: [Insert Phone Number]
Address: 12 Dymott Square, Hilperton, Trowbridge, BA14 7RW